​At Pure Ella Hair Extensions, we are committed to protecting the privacy and personal information of our valued customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our e-commerce website. By accessing or using our website, you consent to the practices described in this policy.

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1. Collection of Personal Information:

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We may collect certain personal information from you when you visit our website or place an order. This information may include your name, email address, shipping address, billing address, phone number, and payment details. We collect this information solely for the purpose of processing your orders, providing customer support, and improving your shopping experience.

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2. Use of Personal Information:

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We use the personal information we collect to:

• Process your orders and fulfill your requests.

• Provide you with a personalized and efficient shopping experience.

• Communicate with you regarding orders, promotions, updates, and other relevant information about our products or services.

• Use for internal purposes such as data analysis, improving our website, and enhancing our business operations.

 

3. Protection of Personal Information:

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We take appropriate measures to protect the security and confidentiality of your personal information. We implement industry-standard security measures to safeguard against unauthorized access, disclosure, alteration, or destruction of your information. However, no data transmission over the internet or electronic storage method is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

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4. Disclosure of Personal Information:

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We may disclose your personal information to trusted third parties who assist us in operating our website, conducting our business, or servicing your requests. These third parties have agreed to keep your information confidential and use it only for the purposes for which they were engaged. We may also disclose your information when required by law or to protect our rights, safety, or the rights and safety of others.

 

5. Cookies and Tracking Technologies:

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We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you interact with our website. This information is used to analyze trends, administer the site, track users' movements, and gather demographic information. You can choose to disable cookies through your browser settings, but doing so may affect your ability to access certain features or functions of our website.

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6. Children's Privacy:

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Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

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7. Legal Basis for Processing Personal Information (For EEA Residents):

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If you are a customer located in the European Economic Area (EEA), we process your personal information under the following legal bases:

• To fulfill our contract with you (e.g., processing and delivering your order).

• For our legitimate business interests (e.g., improving our website, marketing new products to you).

• To comply with legal obligations (e.g., tax reporting requirements).

 

8. International Data Transfers:

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We may transfer your personal information to countries outside the European Economic Area (EEA), including the United States, where our service providers, such as Wix, are located. These providers are responsible for hosting and processing your data in accordance with their respective privacy and data protection policies.

Wix complies with applicable data protection laws, including the GDPR, and implement appropriate safeguards to protect your personal information during international transfers. These safeguards include the use of Standard Contractual Clauses (SCCs) to ensure that your personal data is protected when it is transferred to countries outside the EEA.

If you would like more information about the specific safeguards in place, please contact us at support@museforhair.com.

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9. Data Retention:

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We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for legal, accounting, or reporting requirements. If you wish to request the deletion of your personal information, please contact us at pureellahair@gmail.com.

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10. Your Data Protection Rights (For EEA and California Residents):

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If you are a resident of the EEA or California, you have the following rights regarding your personal data:

• Access: You have the right to request a copy of the personal information we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete information.

• Deletion: You can request that we erase your personal information, subject to certain conditions.

• Restriction: You can request that we limit the processing of your personal information.

• Objection: You can object to the processing of your personal information based on our legitimate interests.

• Portability: You have the right to request that we transfer your personal information to another service provider.

To exercise any of these rights, please contact us at pureellahair@gmail.com. We may request verification of your identity before responding to any such requests.

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11. Marketing and Third-Party Advertising:

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We may use your personal information to send you marketing communications that we believe may be of interest to you, such as updates about new products, promotions, or services. You can opt-out of receiving marketing communications by following the unsubscribe link in any of our emails.

We also use third-party services, such as Google Analytics and Facebook Ads, to track website usage and deliver targeted advertisements. These third parties may use cookies and other tracking technologies to collect information about your interactions with our website. For more details, see our Cookies and Tracking Technologies section.

 

12. Data Breach Notification:

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In the event of a data breach that affects your personal information, we will notify you as required by applicable law and take steps to minimize any potential impact.

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13. Opt-Out for Non-EU or Non-California Residents:

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If you are not a resident of the EEA or California, you can still opt-out of receiving marketing communications by following the unsubscribe link in any of our emails or by contacting us at pureellahair@gmail.com.

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14. Updates to the Privacy Policy:

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We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal information.

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15. Contact Us:

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If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at pureellahair@gmail.com. We are dedicated to addressing any inquiries and resolving any issues to ensure your privacy and satisfaction.

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Last Updated: January 30, 2025